FREQUENTLY ASKED QUESTIONS
Everything you need to know before ordering your video invitations.
ORDERING
How does a custom video invitation work?
- Choose and purchase a design from our shop.
- Enter your event details directly on the product page at checkout — no need to email us separately. We’ll ask for:
- Name of the celebrant
- Date of the party
- Time of the party
- Party address
- RSVP contact name, number, and email (for kids’ parties, this is usually a parent)
- Photo, if your chosen design includes one
- Music link (optional) — e.g., a YouTube link, if you’d like a specific song included
- Review before it’s final. Once your video is ready, we’ll send it to your email for your approval before sending the final copy.
Can I request a completely custom design?
Right now, I’m not accepting fully custom designs. Thanks for understanding!
What size and length are the video invitations?
All video invitations are delivered in 1080x1920px (vertical) format, with a runtime of 10–30 seconds depending on the design you choose. This size and length are optimized so the file can be played smoothly across devices, including Android phones, which can have trouble opening longer or larger video files.
Can the language be adjusted?
Yes! Send over the translated text, and I’ll incorporate it into your design. For example, if “Happy Birthday” needs to appear in Spanish, just send over “Feliz Cumpleaños” and I’ll update the invite accordingly.
Do you provide a QR code for my invitation?
Yes! If you’d like to include a QR code linking to a gift wishlist (such as an Amazon or Target list), just send over the link and I’ll create the QR code for free and add it to your invitation.
DELIVERY & TIMING
How long does it take to receive my invitation?
Video invitations are typically delivered within 48 hours of purchase. To ensure the fastest turnaround, please make sure all required details are included at checkout, as missing information may delay production.
How will I receive the finished video?
We’ll send your video to the email address you provided at checkout.
How do I send the video to my guests?
Once you’ve received your invitation by email, simply download it to your phone or computer. From there, you can share it with your guests through text messages, Messenger, or any other platform you prefer.
Do you offer rush orders?
Yes! Rush orders are available for an additional $5. As long as all required information is provided, you’ll receive your invitation within 24 hours.
REVISIONS & CHANGES
How many revisions are included?
Each order includes up to 3 revisions, covering changes such as spelling corrections, text, date/time, or color adjustments. Revisions apply only to the original celebrant and occasion submitted with your order — changing the name of the celebrant or the event type is considered a new order, not a revision. Revisions must be requested before the final invitation is sent; once delivered, no further revisions are permitted.
Can I change details after my invitation is delivered?
Once the final invitation has been sent, revisions are not allowed.
PAYMENT & REFUNDS
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Wallet, through our secure checkout. Full payment is required before work begins on your custom invitation.
What is your refund policy?
All invitations are custom-made specifically for your event, so refunds are not available once an order has been placed. Because each design is personalized with your celebrant’s name, event details, and photos, it cannot be resold, reused, or repurposed for another customer once work begins — unlike a ready-made product. Time and effort go into every order as soon as it’s received, which is why we ask that you review all details carefully before submitting your purchase.
If there’s ever an issue with your invitation, please reach out — we’re happy to work with you to make it right within the scope of our revision policy.
NEED HELP?
Contact us at hello@invitesbyzhel.com for questions related to refunds and returns.